ISO/IEC 20000 - IT Service Management (ITSM)

Service Management

ISO/IEC 20000 - Information Technology Service Management (ITSM) is an international information technology standard that describes the requirements for an IT Service Management System. The standard ensures companies can continuously improve their IT services and can achieve factorial benchmarks.

ISO/IEC 20000 (ISO 20000) was released in 2005 based on Information Technology Infrastructure Library (ITIL), best proven practice framework and was updated in 2011. It also supports Microsoft's Operations Framework.

Benefits of ISO 20000 - IT Service Management

• Integrated and modern approach for IT services delivery
• Maintaining high standards while delivering products and services
• Better process control and reduce errors
• Increase revenue by reducing response time and costs
• Gain customer's satisfaction by improving organization's corporate image
• Guidelines for employees for understanding rules and regulations and business objectives.
• By providing quality services each time, retain customers, increase revenue and improve good will