Baldrige Criteria

Process, Operation & Organizational Excellence

What is Malcolm Baldrige Criteria / Performance Excellence Program?

The Malcolm Baldrige Performance Excellence Program’s mission is to improve the competitiveness and performance of USA organizations through organizational assessment and development for the benefit of all U.S. residents. The Baldrige Performance Excellence Program is a customer-focused federal change agent that develops and disseminates evaluation criteria, manages the Malcolm Baldrige National Quality Award, promotes performance excellence and provides global leadership in the learning and sharing of successful strategies and performance practices, principles, and methodologies.

Key Assessment Factors of Baldrige Criteria

Baldrige Performance Excellence Program / Criteria is a framework that any organization can adopt to improve overall performance. Key Assessment Factors of Baldrige Criteria are as below

Leadership

To evaluate the general and professional behavior of senior executives towards organization and organizational behavior towards general public.

Strategic Planning

To examine how an organization have set their strategies and what are their key action plans to implement those strategies.

Customer Focus

Keep an eye how the organization determines requirements and meets the expectations of customers and markets, building relationship with customers, acquiring new customers, satisfying them and retaining them.

Measurement, Analysis, and Knowledge Management

This criteria examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.

Workforce Focus

Monitoring the human resource activities to determine how an organization is utilizing its work force to its full potential and how the workforce is cooperating to achieve organization's objectives.

Process Management

This criteria examines how the support processes are designed, how they are being managed. If optimal performance is not being achieved, how the improvement is planned

Results

This is the most crucial criteria for any organization's performance excellence. In this criteria key business area of an organization are examined carefully like customer's relationship & satisfaction, financial conditions & improvements, market value, human resource utalization, supplier and partners performance, operational performance, governance and social responsibilities.

Usage of Baldrige Critera have better results for many organizations in terms of better human resource management, higher productivity, greater customer satisfaction, increase client base and market share thus improving profitability