Outsourcing, Quality Management Activities Outsourcing, Sales Outsourcing

Outsourcing

Service Management
A. Quality Management Activities Outsourcing

In some organizations, there may not be sufficient work and time to justify a full-time Quality Manager to coordinate with the other departments. Busy directors and managers may need to concentrate on their prime business roles as well. To support these businesses, Cesium Company Support Services to provide a tailored and trained personnel to manage the Quality Management Activities. The service includes a Management System Maintenance Plan, which is agreed on for period. The plan may include:

  • Coordinating the Function Heads
  • Monitoring/Internal Audits on Continuous Basis.
  • Document Control
  • Data Analysis
  • Management Reviews
  • Guiding the Internal Auditors
  • Continuous Monitoring of Quality System

Benefits of Quality Management Activities Outsourcing

  • Management time is freed up to allow them to concentrate on their prime roles
  • Quality system in the organization would improve continuously all times.
  • The Quality Management System information is always up-to-date for the Assessor of accreditation body and any customer audits
  • The Quality Manager undertakes Continual Professional Development (CPD) at no extra cost to the client
  • Clients benefit from learning the current best quality practices
  • The Quality Manager acts as a sounding board for Senior Management
  • Costs are fixed
  • An “outsider” can help to reinforce and reflect on Management initiatives taken with respect to lab quality.
B. Sales Outsourcing

In today's highly competitive environment, many firms make the decision to outsource a business process on the well-established idea that it is better to contract for services that are not within the scope of a company's core set of competencies. While outsourcing was once limited to peripheral firm activities such as advertising, firms are expanding the types of functions they outsource. For instance, many firms have begun to outsource their sales force, or at a minimum, have begun to consider ‘renting’ a sales force rather than ‘owning’ their own sales force.

As the globalization of both customers and competitors has increased, many businesses face a stark reality. They must anticipate, respond, and react to the demands of the marketplace while reducing overall cost structures, or perish. In the fiercely competitive environment of the 21st century, business strategy not only determines success, it governs business survival.

Companies stand to benefit considerably by outsourcing functions, such as Sales and customer analysis, to qualified suppliers if those skills are lacking internally. It stands to argue that expertise in these and other marketing areas may lie outside of the firm and can be more effectively achieved by a third party. Interestingly, another method of outsourcing has increasingly gained popularity — that of firms using a contract sales force to handle the selling function of their products or services

Benefits of Sales Outsourcing

  • Quick and efficient market penetration strategy
  • Reduce cost-of-sales from salaries, benefits and travel
  • Eliminate tools costs: phones, CRM, laptops, etc
  • Find the best formula for sales with an iterative approach
  • Leverage the latest sales methods and tools
  • Just increased sales
  • A Return on Investment of 5-8x, minimum!
  • No headaches!